We are unable to accept returns on Plants, due to the nature of the product. If you are unhappy with your plant, you are required to bring the item back to JFF Rooftop Farm within 24 hours from the original date of purchase and or time of delivery, provided the plants have not been removed from the original pot and substrate, no root disturbance or any cutting of the plant after receipt and we’ll gladly give you a replacement plant.
We reserve the right to determine the appropriateness of care before authorising a replacement.
It is our mission to ensure that you will be completely satisfied with your purchase at JFF Rooftop Farm and it is our sincere hope that our customers will utilize good judgment and a spirit of fairness before requesting to replace plants purchases.
Pots, Tools & Supplies
We offer a 14-day refund policy on all other merchandise. In order to return any product, the following rules apply:
Proof of purchase from JFF Rooftop Farm must be presented.
The product/s must be returned in the same condition in which they were purchased on the shop floor (please note that initial purchase is an acceptance of quality, unless the product is defective).
Product must be in a re-sell-able condition and packaging must be in a reasonable condition.
Any return that does not meet the above criteria will be handled at the discretion of the JFF Rooftop Farm management team.
Please note: the following products are non-returnable unless defective; annuals, sale products and seasonal merchandise and non-reusable items such as light bulbs, pesticides or fertilizers as well as any special orders.
The above returns requirements are mandatory for all returns made to JFF Rooftop Farm.
Thank you for your understanding and support, we look forward to seeing you again soon!