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Terms and Conditions

Terms of use

These Terms and Conditions govern the use of www.jffrooftopfarm.co.za and the purchase of any goods from it www.jffrooftopfarm.co.za is owned and operated by JFF Rooftop Farm.

Please note that by using this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. JFF Rooftop Farm reserves the right to amend or update this information at any time without providing notice.

Prices and Payment

Prices may change without notice, but any new price will be clearly displayed on our website.

All prices are quoted in South African Rands.

We accept credit or debit cards, Snap Scan, instant EFT and direct deposit. We’re proud to partner with PayFast, SA’s leading online payment gateway, ensuring a secure, easy payment process.

Payment will need to be confirmed before we can send your order.

You should receive an email confirming your order once your payment has gone through. If you don’t, there may have been a problem with processing your order. Please let us know if this happens by emailing hello@jffrooftopfarm.co.za

Ordering

For JFF Rooftop Farm to put your order through, we need some information from you, e.g. your name, contact details, billing address, delivery address and payment details.
For information on how we obtain, store and use your personal information please see our Privacy Policy below.

Delivery

We guarantee only to deliver first rate plants and will inspect everything carefully before it leaves us to make sure it’s in excellent condition. We also do our utmost to package and protect everything so that it doesn’t get damaged on its way.

Delivery fee is at a flat rate of R140 nationwide. Free delivery for orders above  R1500.

We deliver in 3 – 5 working days.

We send out notifications on your delivery status, and on the day of delivery, so please be sure that someone is home or specify a safe place for the delivery to be left.

Product and Availability

Plants and handmade ceramics, along with a variety of our other products are unique items. While we do our best to carry similarly looking and sized plants and botanical wares, they cannot all be identical to the one photographed, so please keep this in mind when making your purchase.

A limited number of each will be available and we will update the site once an option is sold out.

Days of operation

JFF Rooftop Farm operates the physical shop Tuesday – Saturday and does not operate on Sunday and Monday.

Warranties, refunds and cancellations

We are unable to offer a refund or replacement if incorrect delivery information is given to us. It is the sender’s responsibility to make sure they provide us with detailed and accurate delivery instructions. All attempts will be made to contact the sender to find a solution but failing that a re-delivery fee will be charged.

We want you to love your JFF Rooftop Farm potted plant as much as we do. Plants will be packaged to ensure they reach the recipient in the best possible state. We will also provide care instructions to help ensure the plants ongoing survival. If for any reason you are unhappy with your green goodies, please let us know immediately so we can do our best to make things right. We do not offer replacement plants after a 24hr period from delivery date. If you need further assistance please contact us on hello@jffrooftopfarm.co.za

We offer a 14-day refund policy on all other merchandise including pots, tools and supplies. In order to return the product, the following rules apply:

Proof of purchase from JFF Rooftop Farm must be presented.

The product/s must be returned in the same condition in which they were purchased on the shop floor (please note that initial purchase is an acceptance of quality, unless the product is defective).

Product must be in a re-sell-able condition and packaging must be in a reasonable condition.

Any return that does not meet the above criteria will be handled at the discretion of the JFF Rooftop Farm management team.

Please note: the following products are non-returnable unless defective; annuals, sale products and seasonal merchandise and non-reusable items such as light bulbs, pesticides or fertilizers as well as any special orders.
The above returns requirements are mandatory for all returns made to JFF Rooftop Farm.

Thank you for your understanding and support, we look forward to seeing you again soon!

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